1) SEVENOAKS: – Apple Technician & Advisor

… is it you we’re looking for?

MacMan is a growing company which provides our customers with Apple-centric services, sales and support throughout Kent and Sussex.

We are looking for a passionate Apple enthusiast to join us in our newly opened Sevenoaks branch.

The successful candidate will be based in our Sevenoaks store/workshop repairing, assessing and upgrading Apple products. You will be responsible for maintaining our existing high-quality level of repair and upgrades, offering our customers both tech support and sales advice, all while maintaining our high-level customer service standards.

At MacMan the customer is everything, and as a small business their initial impression and experience means a lot. Requests could be as simple as booking a customer’s Mac/iPhone/iPad in for repair or advising on the latest and greatest Apple products. We pride ourselves on both our Apple expertise and independent spirit, so you will need to be equipped to advise correctly when a customer has a question or concern. You will also need to be approachable and patient, as excellent customer service is key to the success of our business.

Essentials About You:

  • an understanding of Apple products including software
  • working experience in a customer focused role, either on the shop floor or office based
  • ability to deal with people in both a sales and a technical environment
  • competent in a face to face environment
  • an ability to multitask, dividing your time between priorities sensibly
  • possess the ability to turn complaints into positive experiences
  • patient and able to adapt your technical knowledge into layman’s terms, without jargon, to our customers

Ideal Experience:

  • working experience in an Apple environment
  • knowledge of upgrade paths for older Macs and software upgrades
  • an Apple certification (i.e. ACMT)

Other Important Bits:

  • you will be required to work 5 days per week between Monday-Saturday from 9am-6pm
  • 20 days holiday per year plus bank holidays
  • your birthday off every year after your first year with us
  • company contribution pension plan
  • Perkbox employee benefits from starting
  • this is an immediate vacancy

If this all sounds interesting to you then please apply here ASAP.