Fixio Terms and Conditions
GDPR and your data
New EU regulations come in to play on the 25th May 2018 that govern how we use your personal data and also how we communicate with our customers. To find out more about how we store your data read our Cookie and Privacy Policy.
Communication preferences – We communicate with our customers in many ways and for different reasons. We want you to be in control of these communications and give you the power to opt out if you wish. To make things easier we’ve split our communications in to two different types. Marketing and service/product.
Marketing – We often send out marketing emails to our customers. If you wish to opt out you can do so by clicking the unsubscribe button in each email we send. This will remove you from our marketing list and you will not receive future marketing emails from Fixio.
Service/Product – If you have purchased a service from Fixio we may contact you via email or SMS with updates about your repair, or the service in question. We may also send you an email with a quotation or invoice if you’ve purchase a product or service from us. If you do not want to receive these types of messages from us please email us and we will turn these off.
Data Copy – Please email us if you require a copy of the data we hold on you. We will provide this data in a portable (machine-readable) format within 4 weeks of your request.
Data Deletion – Please email us to request deletion of data we’re holding on you. Please be aware that we may not be able to delete all of your financial data as the law requires us to hold this for certain periods of time. We will confirm the data we must hold on you for legal purposes.
Our Terms and Conditions
We do suggest that you read our full terms and conditions before making a purchase or buying services from us. We also suggest checking this page regularly to see if we have updated our terms and conditions.
View our Terms & Conditions of Supply
View our Website Terms of Use
View our Cookie & Privacy Policy
Our registered company address is :
46 Quebec Street, Brighton, East Sussex, BN2 9UZ
Fixio Ltd is a company registered in England and Wales.
Our company number is: 7102340
Our VAT registration number is : 981 9988 36
Our customer service telephone number is : 08000 337 347
Returns
If you want to return a product. Please download and complete the below form and email or send it to us using the address above. Our email address is on the returns form.
Other important things you need to know
Collecting your device - We will notify you that your device is ready for collection as soon as we can after repair or assessment. You have 30 days to collect your device from us. After this time we withhold the right to recycle your device as we see fit. All of your personal data will be securely destroyed before the device is recycled.
Backing up your data - You are responsible for your data. Please, please make sure you have a full working backup of your data before bringing your device in for service. We can not be held responsible for any data lose during service. If you’re unsure how to backup your device, make contact and we’ll help you.
Data Recovery - If we’re unable to recover data from your device we may use trusted third party partners to complete the job. We will inform you of this before we start the process. We charge a non refundable assessment fee of £20.00 when using our partners. We will send your device to our partner via a courier service. We can not be held responsible for loss or damage to your device during transit with the courier. If your device goes missing we will do everything we can to help but we will not compensate you for loss of your time, your data. Please refer to our terms and conditions of supply for more details.
Customer Supplied Parts - We discourage you, the customer, from providing your own parts for us to fit. You can rely on the quality of parts we supply. After 15 years+ of trading we have learnt what we can use in order to offer our quibble free warranty.
If you supply your own part/s you must agree to the below terms and conditions:
1 - We reserve the right to fit, or decline to fit customer supplied parts at our discretion. We will determine if you have supplied the correct part in a suitable condition for the repair to be carried out.
2 – We cannot be held responsible or liable for any damage caused to your device by customer supplied part/s, during or at any time following a repair completed by us.
3 – If we use your parts our six month warranty will not apply whatsoever, this includes our labour, service and your part/s.
4 – Our standard service fees apply for all time spent working on your devices.
5 - Payment for our service fee is due in advance of work starting.