Support Case Study – In The White Room – All about branding

Businesses of all types and sizes are working harder than ever to operate smoothly despite the often challenging circumstances that lockdown has brought. Fixio’s range of flexible Business Support plans offer expert ‘on hand’ help to organisations of all sizes, types and budget, so they can focus on what’s important.

One client who has benefited from one of our monthly plans is Tunbridge Wells-based interiors marketing agency, In The White Room, which boasts over 30 years’ experience within the home interiors industry. COO & Digital/Creative Projects Manager, Abi Thompson, explains how important it is to have the technical support that Fixio provides:

“Our business is all about building brand awareness for our clients and we do that through a blend of PR and social media campaigns, photography, branding and digital marketing. Given that we inhabit a purely digital arena, we can’t afford any IT hiccups that might stand in the way of delivering high quality content to our clients.

Our server is probably the most essential part of our business – without it we would be lost. Equally, as a growing consultancy, we can’t justify a full-time in-house IT person – having Fixio on speed dial is as good as having someone in the office with us. Dave always responds quickly and fast-tracks us through every time – or at least it feels that way! He knows us and he understands our business so we don’t have to explain from scratch every time as you would perhaps with a larger IT support outfit.

We got to know Fixio about 11 years ago, when both businesses were based near the Pantiles in Tunbridge Wells. We started by buying all our Macs through Jon and Matt and found it refreshing that there was never any pushy sales talk or technical jargon. Over the years, Fixio has supported us with server monitoring, virus protection, new hardware, daily backups, software updates – it’s definitely money well spent and I honestly can’t think of any reason we’d be without it!”

For more information visit www.inthewhiteroom.com

To find out more about our monthly Business Support Plans, or to give us a try and enjoy a free 30-day trial, go here.